Privacy policy

Last updated: July 2026

At élosy, we believe trust extends beyond the products we create. Protecting your personal information is part of that commitment.

This Privacy Policy explains how ELOSY ATELIER S.R.L. ("élosy", "we", "our" or "us") collects, uses, stores and protects your personal information when you visit www.elosyatelier.com, place an order, contact us or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

For the purposes of the General Data Protection Regulation (EU) 2016/679 ("GDPR"), ELOSY ATELIER S.R.L. is the data controller responsible for the personal information collected through this website.

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

Email: hello@elosyatelier.com

Telephone: +40 749 978 844

Address: 1–3 Metalurgiștilor, Sibiu, Romania

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

Identity and Contact Information

• name

• billing address

• shipping address

• email address

• telephone number

Order Information

• products purchased

• order history

• payment confirmations

• returns

• repair requests

• correspondence relating to your orders

Payment Information

Payments are securely processed by our payment providers.

We do not store your complete payment card details.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• browser type

• device information

• operating system

• language preferences

• pages visited

• referring website

• browsing behaviour

• cookies and similar technologies.

Communications

If you contact us by email, social media or through our contact forms, we will collect the information you choose to share with us.

3. How We Use Your Information

We only collect the information necessary to operate our business and provide our services.

Your personal information may be used to:

• process and fulfil your orders;

• arrange shipment and delivery;

• process returns and refunds;

• provide repair and restoration services;

• honour our Lifetime Craftsmanship Promise;

• respond to enquiries and customer support requests;

• communicate with you regarding your purchases;

• improve our website and customer experience;

• detect and prevent fraud;

• comply with legal, accounting and tax obligations.

Where you have given your consent, we may also send you updates about new collections, product launches and other communications from élosy.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in every email or by contacting us directly.

We do not sell your personal information.

4. Legal Basis for Processing

Depending on the circumstances, we process your personal information because:

• processing is necessary to perform our contract with you;

• processing is necessary to comply with our legal obligations;

• processing is necessary for our legitimate business interests, provided these interests do not override your rights;

• you have given your consent.

Where processing is based on consent, you may withdraw that consent at any time.

5. Sharing Your Information

We only share your information where necessary to provide our services or comply with legal obligations.

Your information may be shared with trusted service providers including:

• Shopify, which hosts our online store;

• payment service providers that securely process payments;

• DHL, for shipping and return services;

• accounting and tax service providers;

• technology providers that help us operate and secure our website;

• analytics providers that help us understand how visitors use our website.

These providers process personal information only as necessary to perform their services and are required to protect it in accordance with applicable law.

We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.

We do not sell or rent your personal information to third parties.

6. International Transfers

Some of our service providers may process personal information outside the European Economic Area.

Where this occurs, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other legally recognised transfer mechanisms.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Certain information may be retained for longer periods where required by tax, accounting or other legal obligations.

Information relating to repairs, restoration services and our Lifetime Craftsmanship Promise may also be retained where reasonably necessary to support future customer service and product history.

When personal information is no longer required, it is securely deleted or anonymised.

8. Cookies

Our website uses cookies and similar technologies to ensure the website functions correctly, improve your browsing experience, analyse website performance and, where you have given your consent, provide relevant marketing communications.

You may manage your cookie preferences at any time through your browser settings or our cookie management tools.

Further information is available in our Cookie Policy.

9. Your Rights

If you are located in the European Economic Area, the United Kingdom or another jurisdiction providing similar protections, you may have the right to:

• access your personal information;

• request correction of inaccurate information;

• request deletion of your personal information;

• request restriction of processing;

• object to certain processing activities;

• withdraw consent where processing relies on consent;

• request portability of your personal information;

• lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at hello@elosyatelier.com.

We may request reasonable information to verify your identity before responding to your request.

10. Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

While no online system can guarantee absolute security, we continuously work with trusted service providers to maintain a secure shopping experience.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our products and services are not intended for children.

We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, our services or applicable legal requirements.

The most recent version will always be published on this page together with the date of its latest update.

14. Contact

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us.

ELOSY ATELIER S.R.L.

Email: hello@elosyatelier.com

Telephone: +40 749 978 844

Address: 1–3 Metalurgiștilor, Sibiu, Romania