About élosy
What makes élosy different?
Every élosy piece is handcrafted in our family atelier in Sibiu, Romania using reclaimed leather sourced through long-standing relationships.
Because each leather batch exists in limited quantities, every collection is produced as a limited series. Once a particular leather has been fully used, it cannot be reproduced, making every collection genuinely limited.
Our focus is simple: timeless design, exceptional craftsmanship and thoughtful production.
What is reclaimed leather?
Reclaimed leather is premium leather that already exists within the supply chain and has been given a new purpose rather than remaining unused.
We carefully source small batches through long-standing relationships, allowing exceptional materials to continue their journey instead of going to waste.
Because every batch is finite, each élosy collection is naturally limited.
Why are your collections limited?
Every collection begins with a specific batch of reclaimed leather.
Once that leather has been fully used, we cannot simply reorder it. Instead, we move on to a new material, making each collection unique to its own leather.
No collection is ever reproduced.
Where are your bags made?
Every élosy piece is handcrafted entirely in our family atelier in Sibiu, Romania.
Each order includes a care card signed by the artisans who crafted your bag.
What materials do you use?
We carefully select materials chosen for their longevity and quality.
Our bags feature exclusively reclaimed leather, an organic cotton lining in our signature chocolate brown, YKK zippers, PVD-coated stainless steel hardware with a discretely engraved logo and an organic cotton dust bag.
Ordering & Shipping
Where do you ship?
We currently deliver to:
- all European Union member states;
- the United Kingdom;
- Norway;
- Switzerland;
- Iceland;
- Liechtenstein;
- the United States;
- Canada;
- Hong Kong;
- Japan;
- Singapore;
- South Korea;
- Australia;
- New Zealand.
If your country isn't listed, please contact us at hello@elosyatelier.com and we'll be happy to see whether delivery can be arranged.
Is shipping included?
Yes.
Shipping is included in every order.
We ship exclusively with DHL Express.
Will I have to pay customs or import duties?
No.
Where applicable, orders are shipped Delivered Duty Paid (DDP), meaning all duties and import taxes are included during checkout.
The price you see is the price you pay.
How long does delivery take?
Estimated delivery times are:
- EU: 3–5 business days
- UK, Norway, Switzerland, Iceland & Liechtenstein: 5–10 business days
- Rest of our shipping destinations: 7–21 business days
These are estimates and may vary depending on customs and local delivery conditions.
Can I track my order?
Yes.
Once your order leaves our atelier, you'll receive a shipping confirmation by email, followed by tracking information directly from DHL.
Returns
Can I return my order?
Yes.
We offer a 30-day return policy from the date your order is delivered.
Returned items must be unused, in their original condition and returned with the original packaging, dust bag, care card and any included accessories.
To begin a return, simply email hello@elosyatelier.com.
How do returns work?
Once your return request has been approved, we'll send you a prepaid DHL return label together with return instructions.
For security and insurance reasons, we only accept returns shipped using the DHL label we provide.
The cost of the return label will be deducted from your refund.
Do you offer exchanges?
Rather than exchanging products directly, we recommend returning your original purchase and placing a new order once your return has been approved.
As every collection is produced in limited series, availability cannot be guaranteed.
Care & Repairs
How should I care for my item?
Leather is a natural material that becomes even more beautiful with time.
Store your bag in its organic cotton dust bag when not in use and avoid prolonged exposure to moisture, direct sunlight and excessive heat.
If you have any questions about caring for your piece, we're always happy to help.
Do you offer repairs?
Yes.
Every élosy piece is covered by lifetime repairs.
If your bag develops a defect resulting from the way it was made, we'll repair it on a complimentary basis for the lifetime of the product.
If your bag requires attention due to everyday use, accidental damage or natural ageing, we'll still do our best to help. Where restoration is possible, we'll assess the repair individually and provide a quotation before any work begins.
Shipping to and from our atelier remains the customer's responsibility.
What does lifetime repairs cover?
Our lifetime repairs service covers defects resulting from the manufacture or assembly of your bag under normal use.
It does not cover natural ageing, scratches, stains, accidental damage, misuse or normal wear and tear.
Each repair is individually assessed by our atelier.
Our Pre-loved programme
What happens when I'm ready to part with my bag?
If your élosy piece has reached the end of its journey with you, you may return it to us through our Preloved Programme.
Where suitable, we'll carefully restore it in our atelier before offering it a second life through our Preloved collection.
In return, you'll receive 20% off your next élosy purchase.