All orders are carefully processed by hand before shipment, to ensure your items arrive in perfect condition. Orders placed on business days are typically prepared within 1-3 working days, while weekend or holiday orders will be processed on the next working day.

Once your order has left our atelier we will let you know, and our courier partner DHL will directly contact you with a tracking number for you r parcel, so you can follow its journey. The estimated delivery times are:

• EU/EEA countries: 3–7 business days
• UK / Switzerland: 5–10 business days
• Rest of world: 7–21 business days

The delivery time may vary depending on your destination, import duties and other local regulations.

We currently ship to:
all EU countries, Norway, Lichtenstein, Iceland, Switzerland and the United Kingdom. Internationally we ship tot he United States, Canada, Singapore, Honk Kong, South Korea, Japan, New Yealand and Australia. To find out more please visit our Shipping Policy page.

If your region does not appear at checkout, write to us at hello@elosyatelier.com — we will assist you personally as best we can.

All pieces are made in our family atelier in Sibiu, Romania, packed by hand and shipped directly to you.

The atelier address is:

1-3 Metalurgistilor, Sibiu, Romania.

If you wish to part ways with an item after purchase, please contact us at hello@elosyatelier.com within 30 calendar days of your order. We will arrange shipping for you, to ensure your items are returned safely to us.

Items must be unworn, unused, with all original tags and packaging. Refunds may take several working days to appear, depending on your card issuer.

Please note, we charge a return rate, based on your shipping location. The shipping fee charged by our courier partner DHL will be deducted from your refund.

To learn more about this visit our Refund Policy page.

After your order has been confirmed and you have been informed that it has left our atelier, you will receive shipping updates directly from our courier partner DHL.

Please contact us at hello@elosyatelier.com to get further guidance on your specific situation.

Generally, the easiest way to cancel or change your order is to reach out to us directly and request a refund. If you would like to order another item, then you can make another order.

If you haven't received an order confirmation email within 1 hour of placing your order, we recommend checking your spam or junk email folder. You can also search for our email address "hello@elosyataelier.com" .

If you are still unable to find your order confirmation email please contact us at hello@elosyatelier.com and our team will assist you as soon as possible.

We accept:

• All major credit cards (Visa, Mastercard, American Express, Discover…)
• Apple Pay
• Google Pay

We are unable to refund a different payment method  — all refunds are automatically returned to the original payment method used at checkout.

Yes — for life. If your élosy piece ever requires attention due to craftsmanship issues, we will repair it and send it back to you free of charge. If any damage occurs that is not related to the making, you can still reach out to us for a repair, and we will guide you on the best way to restore or care for your piece and the fee to be able to do so.

Please reach out to us at hello@elosyatelier.com and we will guide you through the process.

If you choose to permanently part ways with an one of our items, we invite you to return it to our atelier. We will restore it as best we can and offer it as a pre-loved item so that it can have a second life. In exchange, we will offer you a discount code so that our journey together can continue. If you would like to permanently return an item under this programme please reach out to us at hello@elosyatelier.com

Your privacy is of utmost importance to us. For the purpose of helping you, we handle your personal data with care and diligence, in full accordance with the General Data Protection Regulation (GDPR). 

For a detailed overview of our practices, please refer to our Privacy Policy page.

Not at the moment — though we occasionally host pop-ups. To make sure you do not miss an in person event, we recommend subscribing to our newsletter.

Every élosy piece is crafted in-house at our family atelier in Sibiu, Romania. The atelier was founded and is still managed by our co-founder Maria Cernatescu.

Every élosy piece is crafted by a dedicated team with generational knowledge, many of whom have worked alongside Maria for years if not decades. Each product comes with a card that reveals the names of the artisans that were involved in the making, celebrating their work and passion.

We strive to keep all pieces within the same series as consistent as possible.
However, reclaimed leather naturally carries small imperfections, and handwork introduces subtle differences. These nuances cannot be replicated — they are quiet signatures of the hands and materials involved.

Once a series is produced, the specific leather is no longer available.This means each piece is part of a limited series that will never be produced again.

Reclaimed materials are high-quality leathers that already exist in the supply chain — sourced responsibly from trusted European partners. They include unused surplus, discontinued colours, and leftover hides originally produced for luxury houses you know.

Deadstock leather is a specific type of reclaimed material: surplus hides produced for luxury brands and never used that are available to stockists. We use even smaller batches, that are not commercially available.

We use as much of our material as possible. Smaller fragments often become straps, trims, or accessories that carry our philosphy forward.

Leather is a living material, and with gentle care it will keep its beauty for years. To clean your élosy piece, we recommend:

• For smooth or grained leather, use a soft cloth with a neutral leather cream to nourish and restore its surface.
• Minor marks may be reduced with a tinted cream, applied sparingly.
• For suede, use a soft bristle brush to lift away dust and refresh the nap.
• Always avoid water, harsh cleaners, or chemicals, as these can damage the leather.

Over time, your bag will develop a natural patina — a testament to its journey alongside you.

We’re here for anything else. Write us to hello@elosyatelier.com, and we’ll get back to you as soon as possible.